TL;DR

Snappt is in need of an experienced product manager to lead our Fraud Operations product area. This is a super impactful product ownership area where you will fight all fraud in the rental industry, create experiences that increase the quality of our work, and work with data science on algorithms that increase the efficiency and automation of our fraud approaches. 
 

Who we are

We are a Series A, well-funded tech startup that is kicking ass and taking names. In just two short years, we have captured nearly 10% market share… because our fraud detection technology is saving our customers millions, soon to be billions of dollars.

We are a founder-led organization, passionate about building a company with awesome people and a relentless focus on the customer. And as cliche as it may sound, we walk the walk and stand behind our Core Values and how we treat one another.

We are a team of 80, soon to be 100. If you’re like us and think you have what it takes to join us, keep reading!
 

What we do

We stop the bad guys. Since 2020, we have saved our customers over $150MM in potential losses. 

The Snappt platform leverages our proprietary algorithm to effectively and efficiently identify tampered or altered documents used for financial or identity verification. This empowers property managers and owners to avoid costly evictions (and the associated bad debt.) We also save leasing agents time by verifying the financial criteria submitted by applicants to ensure it meets their rental criteria.

Who you are

• You are passionate; you throw your energy and conviction into the work you do.  
• You are naturally curious; you have an innate desire to understand people and help solve their problems.
• You are collaborative; you thrive in environments where people work together to create winning solutions.
• You commit to self-development and personal growth; you pursue your personal and professional interests with energy and enthusiasm.
• You assume positive intent; you believe your teammates and customers come from a place of good intention.

What you will do

• You’ll support three types of product areas and goals from strategy to execution to GTM:
  • Improve the experience and tools our Fraud Analysts use to combat fraud
  • Work with our data science team to build and refine algorithms to improve the efficiency of our fraud tools
  • Stay on top of the ever-evolving types of fraud in the industry and develop solutions to combat new trends, being seen as the expert on Fraud at Snappt
• Defining the broader strategy for the Fraud product area and driving cross-functional alignment:
  • Develop a 12-month strategy that sets us apart in the industry and solidifies us as the de facto fraud prevention solution in the rental market
  • Operate with a P&L mindset: determine not just how we grow but ensure we do so efficiently in a way that optimizes for profitability of the business.
  • Partner really closely with our fraud analyst team to ensure our roadmap and strategy supports their goals
• All while getting into the details!
  • Own outcomes, not just outputs. Ensure product features drive our underlying business metrics forward
  • Execute with engineering, getting into the weeds and details. Think through how we test ideas and partner with cross-functional teams on launching them to customers
  • Obsess over our fraud ops metrics like turnaround time, accuracy, and efficiency and dive into the details when we detect new or challenging types of fraud, becoming an expert on how to spot fraud 

What you bring

• You have at least 4 years of product management experience where you shipped successful products with business impact
• Experience working on other fraud related products that includes tooling for internal teams and/or AI/ML based automation 
• Design Sense: You have a track record of delivering products with an intuitive user experience, know how to fit products into user workflows, and can identify good design from bad.
• Product Expert: You know your product better than anyone else, inside and out. How it works, who it’s for, the value it provides.
• Data Oriented: You make data driven decisions. You set impactful goals, know your metrics,  and track and obsess over them. 
• Customer-Centric: You are an expert on customers’ needs, know how to perform good research, and synthesize insights to fuel decision making.
• Problem Solver: Can take ambiguous problems, break them down, and create logical solutions, can think outside the box
• Organized: You’re strong at project management, and know how to drive efficient, transparent, and aligned product development. You have no problem navigating complex workstreams and stakeholders or anticipating roadblocks. 
• Technically Savvy: You understand technology intricacies, navigating complexity without needing to code. You identify when automation is possible and have experience working with Data Science to build algorithms that eliminate manual work
• Detail-Oriented: You are comfortable in the details, diligently address edge cases, and know that the details matter
• Resourceful: Apply strategic thinking, test ideas efficiently, and maximize outcomes with minimal resources
• Strategic and Visionary: You inspire the engineers and cross-functional stakeholders you work with, providing focus and direction and crafting strategies for tangible business results and customer impact
• Business-Oriented: You understand P&L models and knows how to work well with Finance to create, maintain, and scenario plan
• Clear Communicator: You articulate complex ideas clearly, tailoring communication to diverse stakeholders
• Opinionated but open-minded: You are a master of strong opinions loosely held and foster a culture of curiosity and growth

Where you’ll work

Snappt is a remote-first organization. 

We actually don’t even have an office. So if you’re accountable and do high-quality work...do it from anywhere. You can also expect to see your teammates throughout the year IRL, at company-supported retreats and events.

We are an Equal Opportunity Employer 

We believe the best ideas come from working with people of different backgrounds and unique perspectives.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Snappt makes hiring decisions based solely on qualifications, merit, and business needs at the time.